Terms of service

Terms of Service

Overview

Welcome to Stitch & Flame. By accessing our website or purchasing our products, you agree to be bound by these terms. If you do not agree, please do not use our site.

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Orders & Personalization

Each item we create is custom made just for you. By placing an order, you agree that:

• You are responsible for providing accurate personalization details.

• We will send you a digital proof upon request, and your approval confirms the design is correct.

• Once approved, we cannot accept changes or cancellations.

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Payments

All prices are listed in USD. Payment is due at checkout via our secure payment gateway. We do not begin production until payment is received.

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Shipping & Delivery

We ship orders via USPS or UPS from Austin, Texas. Typical production time is 3-5 business days, but may vary during busy seasons.

Delivery times depend on the carrier and location. Stitch & Flame is not responsible for delays once the package is in transit.

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Returns & Refunds

Due to the custom nature of our products, we cannot accept returns or exchanges unless there is a defect or error on our part. Please inspect your order on arrival and contact us within 3 days for assistance.

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Limitation of Liability

Stitch & Flame is not liable for any indirect or consequential damages related to your use of our products or website.

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Changes to Terms

We may update these terms from time to time. Continued use of our site means you accept the current version.

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Contact Us

Questions? Reach out anytime at info@stitchandflame.com.